The status of HMDC services is checked continuously. If a problem is detected at any time, our staff is notified immediately. If you experience a problem with any HMDC service, please check this page before contacting support. If your problem is listed on this page, our staff has been notified and we are working on a resolution.
Please Note: You can be notified about all scheduled and unscheduled outages via email, RSS feed, or by checking a web page. For more information, please visit http://support.hmdc.harvard.edu/kb-323/outage_notification.
If your problem is not listed on this page: please send an email to support@help.hmdc.harvard.edu with as much information as you can give regarding your problem. You will get an automated response immediately and the message will be routed to the appropriate staff member. We will respond as soon as possible.
For outages affecting large numbers of people outside of business hours, our best effort will be made to investigate the problem, and to resolve it. We cannot guarantee a resolution during these periods.
Last updated: Sat Jan 28 07:50:16 2012
1 Scheduled HMDC Outages
Scheduled Fileserver Maintenance
The central HMDC fileserver will be offline for scheduled maintenance on Wednesday, February 1 from 5:00 P.M. through 6:00 P.M. EDT.
While this maintenance is in progress, many core HMDC services will be unavailable, including:
- CGIS account logins (for Desktop and Lab Windows systems in the HMDCDESKTOP domain)
- Desktop and Lab network drives
- Web
- Research Computing Environment (RCE), including NX, SSH, SFTP, CVS, and cluster access
- FTP
- Dataverse Network (DVN)
Please Note: All incoming email received during maintenance that is not delivered immediately will be queued for later delivery.
We apologize for any inconvenience and will update this announcement on the HMDC web site when service has been restored.
Questions or concerns regarding this outage should be sent via e-mail to support@help.hmdc.harvard.edu
| Service | Status |
| RCE Login Services |  |
| HMDC Login Services | |
| HMDC Mail Services | |
| HMDC Web Services | |
| Desktop Login Services | |
| HMDC Data Services | |
| Harvard Network Services | |
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RCE Login Services
| Service | Status |
| RCE Login Services | |
| RCE Interactive Jobs | |
| RCE Job Submission | |
| RCE Nodes Group 1 | |
| RCE Nodes Group 2 | |
| RCE Nodes Group 3 | |
| RCE Nodes Group 4 | |
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HMDC Login Services
| Service | Status |
| HMDC Login Services | |
| HMDC CVS Services | |
| Home Directories | |
| Project Directories | |
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HMDC Mail Services
| Service | Status |
| Delivery Services | |
| IMAP Services | |
| POP Services | |
| Spam Filtering Services | |
| Webmail Services | |
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HMDC Web Services
| Service | Status |
| HMDC Web Hosting | |
| HMDC Web Service | |
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Desktop Login Services
| Service | Status |
| Desktop Login Services | |
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HMDC Data Services
| Service | Status |
| HMDC Data Login Services | |
| HMDC Data Web Hosting | |
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Harvard Network Services
| Service | Status |
| FAS Network Speed | |
| FAS DNS Availability | |
| UIS DNS Availability | |
| Web Services | |
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